||9.2, if you return any Product(s) to us within 7 days of delivery, for any reason (for instance, because have notified us in accordance with clause 19.2 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product(s) does not comply with condition 8.1), we will examine the returned Product and will notify you if we decide to provide a refund and, if appropriate, the amount of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us. Where the order was delivered free of charge, we will not refund any delivery charges.
9.2 We reserve the right to refuse a refund in respect of any returned Product that has been tampered with or opened or that is custom made or ordered by us specifically at your request.
9.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.